I am a junior Front End Developer eager to learn and further develop my web development and Front End skills. I enjoy working in teams and can further contribute using my background in Game Design as well as IT, which will come in handy when building positive user experiences!
I've recently made the career switch to Front End Developer. After working in IT for a few years, I knew I wanted to work in technology but I was more interested in development, which led me to continue my education.
I attended Sheridan College and completed a diploma in Software Engineering to build my development skills. After completing this program, I decided I wanted to focus on Front End Development since I enjoy the creative aspects of the field as well as crafting enjoyable user experiences. I have also recently completed a Web Development bootcamp on Udemy, which has helped build my skills in Front End specifically.
One more interesting thing I can bring to the table is that prior to working in IT, I completed a 4 year Bachelor's Degree at Sheridan College in Game Design. In this program I focused on learning a variety of different technologies, collaborating in teams to develop prototypes, creating detailed documentation, fixing bugs, and crafting interactive and engaging user experiences.
My first experience working in IT was with the Toronto District School Board. I was trained on the job and worked with other Field Service Technicians at numerous locations every day. I troubleshooted user issues on-site on a ticket-by-ticket basis. These issues ranged from diagnosing hardware/software issues, setting up new or existing devices, to replacing faulty equipment.
I had the opportunity to work at the Client Service Desk when they were in need of assistance due to high user inquiries. This was my first experience working at a help desk and I was once again trained on the job. My previous experience at Field Services and my tech background proved to be of great benefit, allowing me to effectively and efficiently assist users remotely through web chats, email, and over the phone.
I moved up to a higher level help desk position where I developed training materials and trained staff on the use of SAPHR-related technologies. I also regularly had to attend team meetings to assist in creating training plans as well as documenting changes in business processes. When I was not working on training-related materials, I would troubleshoot user inquiries related to SAPHR and communicate with other teams/departments within the TDSB to resolve them.